Privacy Policy

1. Introduction

Magnetico ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our revenue intelligence platform and related services (collectively, the "Service").

Please read this policy carefully. If you disagree with its terms, please discontinue use of the Service.

2. Information We Collect

Information you provide directly

• Account registration details (name, email address, password)
• Billing and payment information
• Company and team information
• Sales call transcripts and recordings you upload or connect
• Communications with our support team

Information collected automatically

• Log data (IP address, browser type, pages visited, timestamps)
• Device information (hardware model, operating system, unique device identifiers)
• Usage data (features used, actions taken within the Service)
• Cookies and similar tracking technologies (see our Cookie Policy)

Information from third parties

• CRM data from integrations you authorize (e.g., Zoho CRM, Salesforce)
• Calendar and email data from integrations you authorize (e.g., Google, Microsoft)
• Call recording data from services you connect (e.g., Fireflies.ai)

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Service
• Process transactions and send related information
• Generate AI-powered insights and recommendations from your sales data
• Send administrative communications (service updates, security alerts)
• Respond to your comments and questions
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues or fraudulent activity
• Comply with legal obligations

We do not sell your personal information or your customers' data to third parties.

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

• Contract performance: Processing necessary to provide the Service you have signed up for
• Legitimate interests: Improving the Service, fraud prevention, security
• Legal obligation: Compliance with applicable laws and regulations
• Consent: Where you have given explicit consent (e.g., marketing communications)

5. Data Sharing and Disclosure

We may share your information with:

• Service providers: Third-party vendors who help operate our Service (hosting, analytics, payment processing), bound by confidentiality obligations
• AI/ML providers: Large language model providers used to generate insights from your data, under data processing agreements
• Business transfers: In connection with a merger, acquisition, or sale of assets
• Legal requirements: When required by law, court order, or governmental authority

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time. We will delete or anonymize your data within 30 days of such a request, except where retention is required by law.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Delete your personal data
• Object to or restrict certain processing
• Data portability — receive your data in a structured, machine-readable format
• Withdraw consent at any time where processing is based on consent
• Opt out of sale/sharing of your personal information (California residents under CCPA)

To exercise any of these rights, contact us at [email protected].

8. Data Security

We implement industry-standard technical and organizational security measures to protect your data, including encryption in transit (TLS) and at rest, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure.

9. International Data Transfers

Your data may be transferred to and processed in countries other than your own. When transferring data from the EEA, we rely on Standard Contractual Clauses approved by the European Commission or other appropriate safeguards.

10. Children's Privacy

The Service is not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by email or prominent notice within the Service. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: